Vendor Agreement

This agreement is between driinkwater ("we") and the business that sells on driinkwater ("you", the "Vendor"). It applies on top of our Terms & Conditions and Privacy Policy. Where they differ on selling, this agreement applies.

You accept it when you create a vendor account. The person who accepts it confirms they are allowed to act for the business.

Before you can sell, we verify your business. You agree to:

• Give a valid ID for the owner, and your CAC and NAFDAC details where your business type needs them.
• If you are a distributor or wholesaler, give a letter from each brand you supply confirming you may distribute their products.
• Let us check these documents with CAC, NAFDAC and verification providers.
• Keep your documents up to date and tell us when something changes, such as an expired certificate.

We may decline or suspend a business whose documents are missing, expired or not genuine. You can update them and submit again for review.

For each order, we charge a service fee of:

• 5% of the items total in that order,
• with a minimum of ₦100 and a maximum of ₦5,000 per order.

The fee is not charged on the delivery fee. It is worked out when the order is placed and saved with that order, so a later change to our fees never changes an order already placed. You can see the fee for each order on your Payouts page.

Customers pay their own separate service fee; it is not taken from your earnings. We will give you at least 14 days' notice before we change the vendor fee.

• Customer payments are processed by Paystack. Your earnings (the items total and delivery fee, minus our fee) are paid to the bank account you verified.
• You agree that we share your business and bank details with Paystack so they can pay you.
• The bank account must belong to you or your business. Changing it needs a code sent to your email.
• If an order is cancelled or refunded, you are not paid for it and no fee is charged on it.

• You set your products, prices, delivery areas, delivery fees, business hours and same-day cutoff time, and keep them accurate.
• Accept or decline new orders promptly. Orders you don't act on may be cancelled and refunded to the customer.
• Deliver at the time you promised. For pickup orders, have the order ready during your business hours.
• Only complete an order after the customer gives you their delivery or pickup code.
• Treat customers and their premises with respect, and make sure anyone delivering for you does too.

Every product you sell must:

• Be registered with NAFDAC where the law requires it.
• Be sealed, clean and within its expiry date, and stored away from direct sunlight and heat.
• Match its listing: the same brand, size, quantity and price shown to the customer.

You are responsible for the products you sell. If a customer reports a quality or safety problem, we may pause the product or your store while we look into it, and you agree to help us resolve it.

You agree that we show your business name, location, products, prices, business hours and ratings to customers, so they can find and order from you. Customers can review their orders.

We share a customer's name, phone number and delivery address with you only so you can fulfil their order. Use it only for that order. Don't use it for marketing, share it, or keep it longer than you need to.

We may suspend or close a vendor account if:

• documents are false, missing or expired,
• there are repeated quality, safety or delivery complaints,
• there is fraud, or this agreement is seriously broken.

We will tell you why, and when it can be fixed you can update your details and ask us to review again. You can close your account at any time by contacting us; orders already placed must be completed or cancelled first.

When we change this agreement, we update the date at the top of this page and ask you to accept the new version the next time you log in. For fee changes, see Fees above.

This agreement is governed by the laws of Nigeria.

For questions about this agreement, contact us at info@driinkwater.com.